Privacy Policy

Information You Provide

• Name, phone number, and email address
• Home address and property details (square footage, number of bedrooms/bathrooms)
• Pet information (number and types of pets)
• Service preferences and cleaning type requested
• Parking and access instructions
• Door codes or access codes (when provided for cleaner entry)
• Before and after photos of your property taken by cleaners for quality assurance and service verification purposes
• Payment information (processed securely through approved payment processors)
• Communication history with our team
• Information entered into our website forms or chat

Information We Collect Automatically

• Website usage data (pages visited, time spent)
• Device information (IP address, browser type)
• Location data (if you enable location services)
• Cookies and similar tracking technologies

Information from Third Parties

• Payment processors (for transaction processing and fraud prevention)
• Website and software service providers (for form processing and data management)
• Background check services (for independent contractor screening)
• Referrals from other customers (with their permission)

To Provide Our Services

• Schedule and coordinate cleaning services
• Process payments and send receipts
• Communicate about appointments and services
• Share necessary information with independent contractors to perform services
• Provide customer support
• Document service completion and validate quality guarantee claims through before and after photos

To Improve Our Business

• Analyze usage patterns to improve our website and services
• Develop new services and features
• Conduct customer satisfaction surveys
• Train our team and improve service quality

To Communicate with You

• Send appointment reminders and confirmations
• Provide important service updates
• Respond to your questions and requests
• Share promotions and special offers (with your consent)

For Legal and Safety Reasons

• Comply with legal requirements
• Protect against fraud and unauthorized access
• Resolve disputes and enforce our Terms of Service
• Ensure the safety of our contractors and customers

Independent Contractors

• We share necessary information (address, access codes, service details, special instructions) with contractors assigned to your cleaning
• Contractors are independent businesses responsible for maintaining confidentiality
• Information may be shared via text message, phone calls, or other communication methods

Service Providers

• Payment processors (for secure transaction processing)
• Software and technology providers (customer management and booking systems)
• Background check companies (for contractor screening)
• Website hosting and email service providers

Legal Requirements

• When required by law or court order
• To protect our rights, property, or safety
• To investigate fraud or safety concerns
• In connection with legal proceedings

Business Transfers

• If we sell or merge our business, customer information may be transferred to the new owner
• You'll be notified of any such changes

How We Protect Your Information

• Personal information is stored in password-protected systems
• Access codes and sensitive information may be transmitted to contractors via text message or other communication methods as needed for service delivery
• We limit access to personal information on a need-to-know basis
• We conduct background checks for personnel and contractors who may access customer information
• However, we cannot guarantee complete security of information transmitted electronically or stored digitally

Payment Security

• We use approved payment processors for secure payment processing
• We do not store complete credit card information on our systems
• Payment data is handled according to industry security standards
• All financial transactions use secure, encrypted connections

Photo Documentation

• Before and after photos are taken by cleaners for quality assurance and guarantee validation purposes
• Photos are stored securely and are not shared publicly or used for marketing without your explicit consent
• Photos may be reviewed by our team to assess service quality and resolve disputes
• You must consent to photo documentation to maintain guarantee eligibility
• Photos are retained according to our data retention policies outlined in Section 9

You Can

• Request information about what personal data we have about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal and business requirements)
• Opt out of marketing communications
• Contact us with privacy concerns or questions

How to Contact Us About Privacy

• Email us at [email protected]
• Call us at (737) 306-2009
• Note that some information may be retained for legal or business purposes even after deletion requests

Response Time

• We aim to respond to privacy requests within 30 days
• Some requests may require identity verification
• Complex requests may take additional time

What Are Cookies

• Small files stored on your device when you visit our website
• Help us remember your preferences and improve your experience
• Allow us to analyze website traffic and usage

Types We May Use

• Essential cookies (necessary for website function)
• Analytics cookies (help us understand website usage)
• Marketing cookies (for advertising purposes)

Your Cookie Choices

• You can disable cookies in your browser settings
• Some website features may not work properly without cookies
• You can opt out of targeted advertising through your browser or industry tools