satisfaction guarantee
Our Moply Make-it-right Guarantee
We want you to look around and say “hell yes, that’s clean.” If something was missed, tell us and we’ll make it right fast.
Need help or want to start a re-clean request? Use the form below or reply to your confirmation message with notes and photos, and we’ll jump on it.
What's Covered
If an area included in your booked service was missed or under-cleaned, we’ll come back and re-clean those spots at no extra charge. We keep communication clear and follow up to be sure you’re happy.
What's Not Covered
Some things fall outside a standard clean: stains or odors that need specialty restoration, normal wear like etched glass or stained grout, tasks not in your selected service or add-ons, biohazards or pest issues, mold, exterior windows, heavy construction debris, and surfaces already damaged by age or past products. We don’t handle mold, biohazards, pest infestations, or heavy debris. We don’t move heavy furniture or large appliances, and interior windows must be reachable without tall ladders.
What To Expect By Service
Standard Clean covers kitchens and baths sanitized, surfaces dusted and wiped, floors vacuumed and mopped, mirrors shined, beds tidied, and trash out.
Deep Clean includes everything in Standard plus extra detail on baseboards, switches, vents, backsplash grout, and hard-to-reach nooks.
Move-In/Move-Out includes everything in Deep plus inside empty cabinets and drawers, with optional add-ons for inside the fridge or oven.
How To Request A Fix
Report issues within 24 hours of your appointment and share quick notes and photos. We’ll schedule a re-clean within 3–5 days (usually sooner), focus on the reported areas, and confirm the result. If you’re still not satisfied or we are unable to send a cleaner, we’ll work with you on a fair solution such as a partial credit.
Please keep the home in roughly the same condition so we can fairly assess missed areas. Utilities must be on, and we need interior access and reasonable parking. For move-in/move-out services, the space should be empty and cabinets cleared if you selected inside cleaning.
Supplies and Products
Cleaners bring their own tools, vacuum, mop, and preferred products. Because product choices vary by cleaner and Moply doesn’t dictate brands, we can’t guarantee green or unscented by default. If you want specific or fragrance-free products used, set yours out with a note and we’ll use them. For safety, we won’t mix chemicals or use anything that could damage surfaces.
Our Promise In One Line
If we miss a spot, we fix the spot.
Service areas
4+
Hutto, Pflugerville, Round Rock, Austin, and always adding more
Checklist points
40+
Room-by-room tasks so nothing gets “oopsed”
add on's
5+
Inside oven, fridge, windows, baseboards, and more
book time
~60 sec
Flexible booking; reschedule in a couple taps
Good to know
Frequently Asked Questions
Do you have any discounts?
Yes! Weekly bookings are discounted by 20%, twice a month cleanings are discounted by 15%, and monthly cleanings are discounted by 10%.
Can I reschedule or edit my booking?
Change or cancel anytime via text, email, phone, or online. We just ask for 48 hours notice so we can keep our team's schedule running smoothly.
For changes within 48 hours, a small fee applies since that time is reserved just for you: 50% for cancellations, 100% for same-day cancellations, and 25% for rescheduling. We know you've got a lot going on, and we really appreciate your understanding!
Do you bring supplies?
Yes, professional products and tools are included.
Are you insured?
Moply is insured. Have questions? Ask us for details.
Do your cleaners pass background checks?
Yes. Every cleaner working with Moply is background checked.
What if I'm not happy with my clean?
Just let us know within 24 hours (pictures are super helpful!) and we'll send someone back to make it right. If a re-clean isn't possible, we'll issue a refund. Your happiness is our priority! ✨
Copyright 2025. Moply Cleaning. All Rights Reserved.
