satisfaction guarantee
Our Moply Make-it-right Guarantee
We want you to look around and say “hell yes, that’s clean.” If something was missed, tell us and we’ll make it right fast.
Need help or want to start a re-clean request? Use the form below or reply to your confirmation message with notes and photos, and we’ll jump on it.
What's Covered
If an area included in your booked service was missed or under-cleaned, we’ll come back and re-clean those spots at no extra charge. We keep communication clear and follow up to be sure you’re happy.
What's Not Covered
Some things fall outside a standard clean: stains or odors that need specialty restoration, normal wear like etched glass or stained grout, tasks not in your selected service or add-ons, biohazards or pest issues, mold, exterior windows, heavy construction debris, and surfaces already damaged by age or past products. We don’t handle mold, biohazards, pest infestations, or heavy debris. We don’t move heavy furniture or large appliances, and interior windows must be reachable without tall ladders.
What To Expect By Service
Standard Clean covers kitchens and baths sanitized, surfaces dusted and wiped, floors vacuumed and mopped, mirrors shined, beds tidied, and trash out.
Deep Clean includes everything in Standard plus extra detail on baseboards, switches, vents, backsplash grout, and hard-to-reach nooks.
Move-In/Move-Out includes everything in Deep plus inside empty cabinets and drawers, with optional add-ons for inside the fridge or oven.
How To Request A Fix
Report issues within 24 hours of your appointment and share quick notes and photos. We’ll schedule a re-clean within 3–5 days (usually sooner), focus on the reported areas, and confirm the result. If you’re still not satisfied or we are unable to send a cleaner, we’ll work with you on a fair solution such as a partial credit.
Please keep the home in roughly the same condition so we can fairly assess missed areas. Utilities must be on, and we need interior access and reasonable parking. For move-in/move-out services, the space should be empty and cabinets cleared if you selected inside cleaning.
Supplies and Products
Cleaners bring their own tools, vacuum, mop, and preferred products. Because product choices vary by cleaner and Moply doesn’t dictate brands, we can’t guarantee green or unscented by default. If you want specific or fragrance-free products used, set yours out with a note and we’ll use them. For safety, we won’t mix chemicals or use anything that could damage surfaces.
Our Promise In One Line
If we miss a spot, we fix the spot.
Service areas
4+
Hutto, Pflugerville, Round Rock, Austin, and always adding more
Checklist points
50+
Room-by-room tasks so nothing gets “oopsed”
add on's
9+
Inside oven, fridge, windows, baseboards, and more
book time
~60 sec
Flexible booking; reschedule in a couple taps
Good to know
Frequently Asked Questions
Do you have any discounts?
Yes! Weekly bookings are discounted by 20%, twice a month cleanings are discounted by 15%, and monthly cleanings are discounted by 10%. Also, keep an eye out on our social media accounts for additional discount codes!
Can I cancel my booking?
Yes. You can cancel anytime through your online customer portal.
We kindly ask for at least 48 hours notice so we can keep our team’s schedule running smoothly.
Cancellations made within 48 hours of the appointment are subject to a 50% fee, and same-day cancellations or no access at arrival are charged 100% of the booking subtotal.
We appreciate your understanding and your consideration for our team’s time.
Can I reschedule or edit my booking?
Yes. You can reschedule or make changes to your booking anytime through your online customer portal.
Reschedules made more than 24 hours before your appointment are free of charge. Changes made within 24 hours of the scheduled service are subject to a 25% rescheduling fee, as that time has been reserved specifically for you.
We appreciate your understanding and consideration for our team’s schedule.
Do you bring supplies?
Yes. Our cleaners arrive fully equipped with their own professional cleaning supplies and tools.
If you prefer that we use specific products in your home, just let us know or leave instructions for us.
Are you insured?
Yes. Moply Cleaning is fully insured for your peace of mind.
We take professionalism and protection seriously so you can feel confident inviting us into your home.
Do your cleaners pass background checks?
Yes. Every cleaner working with Moply is background checked.
What if I'm not happy with my clean?
Please let us know within 24 hours of your service. Photos are very helpful so we can understand exactly what needs attention.
We’ll review the details and send someone back to address any missed areas. Your satisfaction is important to us, and we’re committed to making it right. ✨
